FAQ

Delivery Method and Options

The MAFES Sales Store ships cheese products every Monday from mid-November to mid-April each year. Orders to U.S. addresses are shipped through the United Parcel Service (UPS) Ground Service; deliveries to Hawaii, Alaska, Puerto Rico, military boxes, and all P. O. boxes are shipped via the United States Postal Service (USPS). Non-dairy products are shipped every Monday from mid-November to June 30. Non-dairy products are not shipped from July through mid-November. Once shipped, orders generally take 2-5 days to arrive, depending on shipped location.

The MAFES Sales Store must be notified in writing of orders not received within 30 days of the ship date. When notified, the Sales Store will track the package. If items were not shipped and/or delivered, the Sales Store will either ship the package, depending on the time of year, or issue a refund. The MAFES Sales Store is not responsible for orders shipped to invalid addresses.

Orders may also be picked up the MAFES Sales Store on the MSU campus.

Returns and Refunds

As part of our customer service commitment, the MAFES Sales Store stands behind our farm-fresh products. We want you to be happy with our products, as our customers have been for over 80 years. If for any reason you’re unsatisfied we encourage you to contact us weekdays from 8:00 am to 5:00 pm CST at 662-325-2338 or via email at msucheese@mafes.msstate.edu.

All items are sold on a non-refundable, non-returnable basis unless defective. For delivered items, please check that all items received are what you have ordered. If you have received an incorrect item, please do not open it. We can not accept any returns of items that have been opened, tampered with, or not in their original condition.

If your product arrived damaged or contaminated in any way, please contact us directly. We will do our best to resolve the issue.

Please DO NOT return any product without contacting us first for specific information regarding the return process.

Returns
For instances where a product is defective, damaged, or contaminated, you must contact us within 14 days of receiving your shipment, and we will work with you to resolve the issue.

Contact and Address Information

Phone: (662) 325-2338
Fax: (662) 325-9687


Mailing address:
PO Box 6109
Mississippi State, MS 39762-6109

Physical address:
Herzer Building
925 Stone Boulevard
Mississippi State, MS 39762

Privacy Policy

The MSU privacy statement can be found here: https://www.msstate.edu/privacy